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How we are keeping our community safe during Covid-19

As many residents and visitors begin to consider their return to our sites in the midst of Covid 19 we wanted to keep you updated with the steps we have taken to protect our residents, staff and community at this challenging time. 

Firstly we would like to extend a sincere thanks to our community for their ongoing passion, innovation and resilience during this time of change. We appreciate the difficulties within the current landscape and we want to continue to offer our guidance and support both to our own residents and to the wider community.

Eat Work Art is committed to ensuring that the creative community is provided with the space and services necessary to run critical business, whilst ensuring safety and security by following government guidelines closely.

 Frequently Asked Questions 

Are you still open for businesses to run onsite?

We are still operating our core services so residents who need to access their studio can do so whilst respecting social distancing measures. Our sites continue to be open 24/7 with full remote support from our team. A skeleton team is in place on site to continue to offer our core service to those residents that are unable to work from home. Our postal service is still running with new hygiene guidelines in place and we continue to receive deliveries for our residents.

To maintain clear and personal support to our residents, we have established our own Covid 19 Support Team. The team will leverage Eat Work Art’s experience as a creative business on a commercial lease and offer guidance to potential residents on available reliefs.

What measures are you taking to keep staff and residents safe?

In preparation to welcome back more residents to Hackney Downs Studios over the coming weeks, we have carried out a comprehensive risk assessment to help keep our staff, community and visitors safe.

Our buildings are currently operating at well below capacity; however, we will keep all measures under review and advise residents of any amendments should capacity increase significantly. 

New measures we have implemented include:

Communal areas 

  • Increased sanitising of the most frequently used contact points and communal areas
  • Placing 2 metre markers in all queuing areas
  • Signage to aid social distancing
  • Implementing one way and give way traffic systems in areas with high footfall
  • Food and beverage residents supported to operate with social distancing
  • Non security internal doors kept open and monitored to reduce contact points
  • Increased cleaning of communal areas with isopropyl alcohol
  • Capacity limits on kitchens and bathrooms indicated by signage
  • Signage and markers to manage queuing

Front of House

  • Providing clear guidance on social distancing and hygiene to visitors on arrival
  • Removal of communal seating.
  • A service to open, scan and email and non-confidential post to support home working
  • Replacing the sign in / out system with a digital process
  • Optional gloves and face coverings provided to team

Existing measures we will continue to practice:

  • Conducting meetings and viewings virtually where possible and arranging visitors by appointment only 
  • Revising the schedule for essential services and contractor visits to reduce interaction and overlap between people.
  • Operating a contactless post collection service 
  • Keeping the glass screen at Front of House closed
  • The building is ventilated to building regulation standards throughout. These systems have been checked and no changes were made due to the recently lowered capacity.

We are closely monitoring all official guidance for maintaining safety and hygiene, listed here. If you would like further information on our risk assessment process or have any feedback please email Front of House at hds@eatworkart.com. 

The safety of our customers, staff and residents is our priority, with this in mind we have launched a virtual tour option as well as contactless consultations and onboarding across all of our sites.

Are you taking studio enquiries?

Yes, we are still taking studio enquiries in order to facilitate creative companies in times of change. As mentioned, we have introduced a contactless advisory system which will operate remotely via phone, email and video call. To make the first step, please browse our available studios here, submit an enquiry or drop our team a line on either:

Netil House - nh@eatworkart.com 

Hackney Downs Studios - hds@eatworkart.com 

Old Paradise Yard - mel@eatworkart.com 

Where can I find more information on available studios and virtual viewings?

We are working on a step-by-step guide on the virtual viewings process from start to finish, including details on how you will be able to view the studios remotely. We will be sharing the information on our blog imminently, here

What if I am interested in renting space in the future?

We would highly recommend registering your interest with our team so we can assess your business needs, availability and keep you on our waiting list for when the time is right for you. Our team can explore the options and advise you on potential next steps for securing your space. 

I am a business owner in the creative industries. How can I find out about government support available for my business?

We have highlighted all options available for creative businesses on our website under the blog section here. We are in regular contact with Hackney Council to receive all information relevant to our business and residents and update our content instantly. Our dedicated Covid-19 team keeps their ear close to the ground on all Government support routes and will ensure our content is kept up to date. 


9th April, 2020